Terms and Conditions

Last update: 10:00 PM June 16th, 2020

Cancellation

Our cancellation policy vary depends on the system there the request was created. For xNow! requests can be cancelled either by the system automatically or by the requester only. creator can cancel the request at any time before items are purchased by the carrier with no fees associated. Once items are purchased by the carrier, a 9.00 SR cancellation fee will apply to the next request the user makes.

Unfulfilled Requests

Requests that have been successfully been dispatched but not delivered to the user it should be reported by the user and if any payment was processed for it the user is entitle for a full refund including the cancellation of any fees added to his/her account.
Requests not delivered due to a carrier or system fault are not the user’s responsibility and any fees and / or charges related to it are considered refundable if paid.
In case the failure of delivery is due to the user not responding to communication attempts with the carrier and / or Xameel representative then the user is considered responsible for any cancellation fees that may apply to the request.

Confirmation of Delivery

Request is considered delivered when the user and the agent complete the process from the mobile app. The user can complete the request or file a complaint about the order and could be eligible for refund based on the nature of the complaint.
Request that is in review over a complain will be considered close and the user can use the app to another request, less there are charges and payments required on the previous request.

Request that is in review over a complain will be considered close and the user can use the app to another request, less there are charges and payments required on the previous request.

Payment Processing

Once request is sent to dispatch and assigned to an agent, the agent will be in communication with the user till request is fulfilled. Once agent confirm total with user a link will be sent in an SMS message to the user with the payment link for processing the required amount to complete the request.

Submission and Handling of Complaints

Users can submit complaints using the mobile app from the Complaints tab, after completion of an order, or using the website Contact > Complaints Form page. Once submitted complaints will be handled by Xameel for processing and a representative will be in contact via any of the communication channels the client provided on the Complaint form.

Unaccepted Delivery Request

Xameel does not allow the request or delivery of any of the following:
1. Prescription Drugs.
2. Illegal Drugs and Substance.
3. Firearm.
4. Human Organs.

Collection

By using any of Xameel post pay services such as xNow and xCarrier, Xameel L.L.C. have the right to refer to the law or any governmental entity related to collect its dues and the user is responsible for any collection expenses that might be associated.

Signing up as a Carrier

Any individual with a valid driver license and a legal registered vehicle in the country of operation can sign up to be come a carrier at Xameel and gain access to xCarrier app.

Cashing out
Carrier’s balance transfer is processed on the 15th and 28th of every month. The amount transferred will include all completed orders 24 hours on the day of the processing. If the agent balance is in the negative, the agent can deposit the money using one of the following methods:
1. Transfer or deposit the amount into the company’s bank accounts listed on the official website. This requires the carrier to fill an online application “Deposit Form” available on Xameel website.
2. hand the cash to the representative in the local city of operation.
3. Pay an online invoice generated by the system, which will include the transaction fees if applied.
Carrier must complete the amounts due within 3 days from processing cycle. Failure to deposit or hand the balance due, the account will be suspended until all dues are paid.

Carrier responsibilities
1. Complete any accepted requests till it’s closed.
2. Respect the client in service.
3. Do not reach the client outside for the service period or share any contact or information about their requests during or after.
4. Follow local police and government guidelines and rules to complete the clients’ requests.
5. Does not harm the system or it’s users of both clients, carriers, or staff intentionally or unintentionally.

LOOKING FOR US?

We are always close and around, find us online or contact us using the following:

Email: info@xameel.com
Phone: +966 (56) 124 - 4635

For more contact options please visit our contact page.

FOLLOW US

All rights reserved to Xameel LLC 2020 - 2021

LOOKING FOR US?

We are always close and around, find us online or contact us using the following:

Email: info@xameel.com
Phone: +966 (56) 124 - 4635

For more contact options please visit our contact page.

FOLLOW US

All rights reserved to Xameel LLC 2020 - 2021